-Maximizing the amount of profit generated and meeting my personal goals. -Controlling operations and making sure everyone is on track to meet hi or her goals and objectives. -Delivering a quality experience for each and every customer. -I cannot succeed alone, and it is important to keep my staff and suppliers happy.
It is all about creating a quality customer experience. Restaurants provide some of the best and worst examples of what can be done to create a truly outstanding customer experience. A customer’s service experience cannot be inventoried; it is experienced and there is no other factor that will directly impact the quality of a customer experience as much as the quality and passion employees demonstrate on the job.
Passion for delivering top-quality service cannot be trained. Quality can be managed and you can train people in the elements of service, but it is their personal passion or lack of it that makes the execution so substantially different. It is as individual as the person is unique. Their personal drive for excellence is what makes them over deliver and strive to excel and please the customer.
It is not simply about hiring people pleasers. In fact it is the opposite. Hiring people who have an internal drive and passion for excellence that forms a personal code and pride that is pleasing to experience. Keep an eye out for people who overdeliver and really impress you. These are the people you want to recruit. They have that inner drive and personal standards that make them excellent employees. Plus they do not have to be managed nearly as much.